Here at Bricktown we want to offer you the best experience possible. For any questions or if you want to say hello, you always can contact us at

Here is a series of questions that our customers ask sometime

What is the estimated delivery time?

We take 1-2 days to process your order. From the date of shipping, it takes 3-6 business days for it to arrive at your door.

Do you ship worldwide?

Yes, absolutely. We ship worldwide. And we really mean worldwide. From France to USA, Canada, China Mainland, Hongkong, Japan, Dubai. Worldwide.

Where do you ship your products from?

Our company office is located in Paris, France. Our international warehouse is located in Portugal close to our factory.

Do you provide informations about tracking my order?

Yes, you will receive automatique email from our warehouse with tracking number and all key informations. If you don't receive update after 4 days after your order has been placed please ask us by email at

It is missing some product in my order, what's happening?

We are sorry for that. Please contact us at: and we will ship you the missing product.

I have received a damaged product. What can I do?

We are sorry for that. Please send us a picture/video of the damaged product at our email : and we will ship you a brand new item as soon as possible.

Where are you located?

We are located in Paris, France.

I still don't have received my order. Why is it taking so much time?

We are sorry for the late. Sometime, international shipping can take more time that expected to arrive because of customs processes. You can track your order at any time. If you need help about the tracking process or if you want more information you can contact us at :

Do you have a refund policy?

We are doing our best to solve all of our clients problems. If you still want to ask for a refund, we of course can offer you with a refund if your request is made within 45 days of delivery and your products are not in SALE. For more information, please read our Shipping and Refund Policy