What is the estimated delivery time?
We take 1-4 days to process your order. From the date of shipping, it takes 4-8 business days for it to arrive at your door.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship your products from?
Our company office is located in Paris, France. Our international warehouse is located in Germany.
Do you provide informations about tracking my order?
Yes, please wait 2 days after your order has been placed and ask us by email at email@example.com
It is missing some product in my order, what's happening?
We are sorry for that. Please contact us at: firstname.lastname@example.org and we will ship you the missing product.
I have received a damaged product. What can I do?
We are sorry for that. Please send us a picture/video of the damaged product at our email : email@example.com and we will ship you a brand new item as soon as possible.
Where are you located?
We are located in Paris, France.
I still don't have received my order. Why is it taking so much time?
We are sorry for the late. Sometime, international shipping can take more time that expected to arrive because of customs processes. You can track your order at any time. If you need help about the tracking process or if you want more information you can contact us at : firstname.lastname@example.org
Do you have a refund policy?
We are doing our best to solve all of our clients problems. If you still want to ask for a refund, we of course can offer you with a refund if your request is made within 45 days of delivery and your products are not in SALE. For more information, please read our Shipping and Refund Policy